- Contact the manager of the online store by phone:, +7 (911) 435-07-77 and inform about the intention to return the goods, get a sample application.
- Fill out an application for a refund and send it to the post office firstname.lastname@example.org
- Send the goods and the application (in accordance with the rules for the return of goods of proper/improper quality) to our address.
- The refund is made within 10 working days after the receipt of the returned goods at the store's warehouse.
In case of disagreements on quality or the causes of deficiencies, the online store has the right to conduct an independent examination at its own expense. The buyer can participate in the examination and challenge its decision in court. If, as a result of the examination, it is established that the defects of the goods arose through the fault of the buyer, the buyer is obliged to reimburse the online store for the cost of the examination, as well as the costs associated with its transportation and storage of the goods.